Shipping policy

Effective Date: 2026-01-22

Introduction

At Wellness Matrix USA, we work with trusted manufacturers and suppliers to deliver premium wellness equipment safely and efficiently.

Most orders are processed within 1–3 business days after payment is confirmed. Custom or made-to-order items may require additional processing time.

Shipping times vary depending on product type and manufacturer location.

• Smaller wellness accessories: typically 5–10 business days

• Medium-sized products: typically 7–14 business days

• Large items (saunas, cold plunges, and specialty equipment): typically 2–6 weeks

Estimated delivery timelines are provided on individual product pages whenever possible.

Large items ship via insured freight carriers. Freight shipments may require:

• Delivery scheduling

• Curbside drop-off

• Someone present at delivery

Customers will be contacted by the carrier to arrange a delivery appointment.

We currently ship within the United States. Shipping availability may vary by product and supplier.

Many of our products ship directly from authorized manufacturers to ensure product quality, safe handling, and efficient delivery.

This direct fulfillment model allows us to offer premium wellness equipment while maintaining reliable delivery standards.

Tracking details are provided once your order ships. Freight deliveries may include carrier coordination prior to final delivery.

If you have questions about shipping timelines or delivery requirements, contact our support team anytime.

📧 support@wellnessmatrixusa.com

📞 1-580-203-7818